OPINION and NEWS	ANALYSIS	EVENTS and SALES
David Harvey,ECCS Editor welcomes your opinion david@comrange.com November 2006 1. Usability and the big online sales opportunity - There is money in web usability values. 2. Online prompts influence behaviour - How the right information steers customer choice. 3. A shopper’s paradise: a supplier’s nightmare? -Comparison sites bring new edge to competition. 4. Cyber crime worries online users - What consumers fear more than burglers. 5. Online customization pays off - Expense to follow-through but invaluable input. 6. Communications: the missing link - How to make lead-sharing work. 7. HMV goes multi-channel - The web opens boosts sales. 8. Net mobility - Will mobi help to make mobilephones more webworthy? 9. In Brief - The latest industry news. Please visit 'News' in the menu to read the headlines from previous months and years	'Simplifying the CRM landscape'     Its getting harder and harder to navigate the CRM market place but don't worry - help is at hand. The Essential Guide to CRM steers you through the 5 key principles for CRM success.   More....   Shed some light on how to create a smart CRM strategy with the help of a leading Gartner analyst.Hear how to align your CRM software with your strategy! More...    The Michael Meltzer Column The Host with The Most? Are hosted services really offering a better payoff?   Michael asks if ASP is any better second time around,in the process casting an eye over the new hosting models and explains why you should probably have a look at the runaway success that is Salesforce.com - it's CRM Jim but not as we know it. More.... Don't be overwhelmed by your CRM choices! There are principles that help you to evaluate the options.Pivotal let you in on some of the secrets and some of the lessons learnt from a lifetime of experience. This great web broadcast will let you hear how real companies have dealt with real CRM issues.  More    Companies running scared of eMarketing Companies are cutting back or ceasing their eMarketing activity as a result of concerns about non-compliance.The growing tide of  regulations governing customer contact are confusing marketing departments.ECCS questions compliance expert Duncan Smith of iCompli about the implications. More...   All systems Going Customers are hanging up in ever increasing numbers when call centres fail to respond promptly.The number of calls that are being abandoned has more than doubled since 2003 so why the big switch off ....Have Call Centres had their day and should your business have one?         More...	Information Management             Solutions 2006 IMS is a new event for business information and IT professionals who need to drive business performance through effective information management.  IMS presents a 3 day conference as well as an exhibitor floor with leading vendors.  www.ims-show.co.uk The conference and show floor covers 5 key areas; A Management Academy Over 200 suppliers The Excellence Theatre Exciting new speakers New Networking facilities Free to Register       Lift Off  ! for Sales productivity  What do your sales people do each and every day?   Do their activities shorten the sales process and increase the likelihood of a sale.This white paper looks at companies who have been able to make their sales people more effective. More...

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